Gaya APA

CRM in Financial Services : A Practical Guide to Making Customer Relationship Management Work. (2002). : Kogan Page.

Gaya Chicago

CRM in Financial Services : A Practical Guide to Making Customer Relationship Management Work. . : Kogan Page, 2002. Text.

Gaya MLA

CRM in Financial Services : A Practical Guide to Making Customer Relationship Management Work. . : Kogan Page, 2002. Text.

Gaya Turabian

CRM in Financial Services : A Practical Guide to Making Customer Relationship Management Work. : Kogan Page, 2002. Print.